Keep customers updated as their orders move through shipping. Shopify merchants on paid plans can now start a Flow when an order ships or goes out for delivery.
- Personalize emails with shipment details, including tracking numbers, tracking links, and the carrier.
- Show the products in a shipment with the Shipment Items block.
- Add a Shipment Details block and customize its tracking information and Track Order button in the email editor.
Order Merge Tags and Order Blocks
Order-related Flow emails can now include order details with merge tags. Use them in Order Placed, Order Received, Order Shipped, and Order Out For Delivery Flows.
- Available for Shopify and BigCommerce merchants
- Insert tags for order number, totals, shipping address, and other order fields while you edit the email
- Add an Order Total block to show a summary of the order total. Shopify merchants can also add an Order Products block to show the items in the order, with product images and details.
Flows That Tag Contacts
You can now publish a Flow that applies tags without adding an email or SMS step. Use a Tag Contact action to organize contacts automatically, such as tagging people who sign up through a particular display.
Purchased from Category for BigCommerce
BigCommerce merchants can now filter Flows by the categories a customer bought from. Use the Purchased from Category filter to send different follow-ups for different parts of your catalog.
Phone-only Shopify Customers
Shopify customers who have a phone number but no email address now sync to Privy as contacts. Their orders link to those contacts too, so you can see what they bought.