Robust Segmentation

Easy segmentation means true personalization

Build real-time segments based on behaviors, demographics, and preferences, so you can perfectly tailor your marketing.

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Why Privy Segmentation

Privy segmentation lets you reach customers based on real behavior, not guesswork. By grouping shoppers by actions, interests, and engagement, you can personalize every message and deliver campaigns that convert more consistently.

More relevance, less noise

Target customers based on real behavior and intent so every message feels timely and personal.

Higher conversion rates

Personalized segments outperform broad campaigns, driving more clicks, signups, and revenue.

Smarter marketing at scale

Automate targeting once and let Privy continuously deliver the right message to the right audience.

Powerful Segmentation Features

Shopping History

Built for ecommerce—with integrated browsing & purchase segmentation.

Built for ecommerce—with integrated browsing & purchase segmentation.

Segment whole collections in one click, or chain precise filters by product and last order date, and pair with customer demographics and contact preferences with Privy's displays.

Easily target first-time vs repeat buyers
Reactivate lapsed shoppers with time-since-last-order filters
Recommend products in emails/SMS using live order history

Site Behavior and Message Engagement

Every visit. Every click. Seamless behavioral segmentation.

Every visit. Every click. Seamless behavioral segmentation.

Combine real-time site events with email & SMS engagement signals to target the right shoppers at the right moment, on their preferred channel.

Flag high-intent visitors (product views, add-to-cart) for instant follow-ups
Build high and low engagement segments seamlessly
Capture on-site behavior for further use in your Displays and Messaging

Seamless Deliverability Management

Focus on your most engaged contacts, and sunset the rest

Focus on your most engaged contacts, and sunset the rest

Easily track active vs. inactive subscribers so you can target engaged audiences and re-warm the rest—before your sender reputation slips.

Easily exclude unengaged segments from any Campaign or Flow
Trigger Customer Winback flows to further refine your segments
Detailed recipient lists show you exactly whose — and whose not

How it works

Track customer behavior: Privy captures real-time actions like site visits, purchases, email engagement, and form activity.

Build dynamic segments: Create rules based on behavior, attributes, and engagement that automatically update as customers change.

Activate anywhere: Use segments to power targeted popups, emails, and onsite campaigns—no manual work required.

Frequently Asked Questions

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