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(Your) Team

Need someone to help you:

  • Build the right campaigns & emails
  • Educate you on the right way to use Privy
  • Understand your unique business

Our team of Privy experts are here to help you grow your list, save more carts, and sell more products.

Depending on your Privy plan - here’s how you can expect to work with Customer Support, Onboarding Team or Customer Success Managers:

Customer Support

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  • Always talking to a real human
  • Available to all customers 7 days a week!
  • Available in English, Spanish, Portuguese, and French

Support Hours:

9am - 9pm ET Monday - Friday

9am - 5pm ET Saturday and Sunday

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  • Have 2-3 meetings to coach on using Privy’s platform
  • Help build campaigns and coach on future ideas based on business needs
  • Highest priority from Customer Support
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Customer Success

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  • Dedicated ecommerce coach for the duration of plan
  • Help build campaigns, learn the platform and strategize on the right marketing campaigns for your business
  • Unlimited email support
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Check out success stories from merchants we’ve worked with directly: