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Customer
(Your) Team

Need someone to help you:

  • Build the right campaigns & emails
  • Educate you on the right way to use Privy
  • Understand your unique business
WORK WITH US

Our team of Privy experts are here to help you grow your list, save more carts, and sell more products.

Depending on your Privy plan - here’s how you can expect to work with Customer Support, Onboarding Team or Customer Success Managers:

Customer Support

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  • Always talking to a real human
  • Available to all customers 7 days a week!
  • Available in English, Spanish, Portuguese, and French

Support Hours:

9am - 9pm ET Monday - Friday

9am - 5pm ET Saturday and Sunday

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Onboarding

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  • Have 2-3 meetings to coach on using Privy’s platform
  • Help build campaigns and coach on future ideas based on business needs
  • Highest priority from Customer Support
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Customer Success

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  • Dedicated ecommerce coach for the duration of plan
  • Help build campaigns, learn the platform and strategize on the right marketing campaigns for your business
  • Unlimited email support
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Check out success stories from merchants we’ve worked with directly: