Privy and Gorgias now work together to keep SMS conversations moving. When a shopper replies to a Privy text, that message can become a Gorgias ticket automatically, so your support team can respond from the inbox they already use while the shopper stays in the same SMS thread.
- Turn incoming texts into Gorgias tickets automatically
- Reply from Gorgias without moving the customer out of their Privy SMS conversation
- Keep support workflows and SMS compliance cleaner with built-in STOP and opt-out handling
Alia Integration
Privy now connects with Alia so signup data can flow straight into your Privy marketing. Sync Alia contacts, discounts, and mini quiz responses, then use that data to segment, personalize, and trigger Flows.
- Create segments from Alia campaign, discount, and quiz data
- Personalize email and SMS messages with synced Alia fields
- Trigger and split Flows based on Alia profile data
SMS Single Opt-In
Displays that collect phone numbers now support SMS Single Opt-In. New Displays still default to Double Opt-In, but you can switch to Single Opt-In from the Display settings when that is the right fit for your signup experience.
Downloadable Performance Reports
You can now export performance data from Privy for reporting, sharing, and offline analysis.
UTM Customization
Privy now gives every newly created business a cleaner, more flexible UTM structure for Email, SMS, and Flow links. That means more useful visibility in Google Analytics, plus the ability to customize tracking rules for each business.
- See Privy campaign and Flow traffic more clearly in Google Analytics
- Customize UTM parameters per business to match your reporting setup
New Integrations Hub
The new Integrations Hub replaces the old Integrations settings page with a cleaner way to browse, connect, and manage the tools you use with Privy.
- Browse integrations by category and feature
- Review connected integrations from one place