Connect Gorgias to Privy
Route Privy SMS conversations into Gorgias so your support team can reply from the helpdesk inbox they already use.
Overview
Privy’s Gorgias integration routes SMS conversations between your customers and your Privy phone number into Gorgias, so your support team can manage customer replies from the helpdesk inbox they already use.
Use Cases
SMS Ticket Routing
Turn inbound messages to your Privy SMS number into Gorgias tickets so agents can manage conversations in one place.
Agent Replies as SMS
Send agent replies from Gorgias back to customers through your existing Privy phone number.
Ticket Status Sync
Mirror Gorgias ticket status changes on the Privy conversation record for cleaner analytics and segmentation.
SMS Opt-out Handling
Post internal notes when customers opt out or when replies cannot be delivered, so agents get feedback in-thread.
Configure
Open the Integrations page in Privy, select Gorgias, and click Connect Gorgias. You’ll be redirected to Gorgias to authorize the connection. Once authorized, Privy registers the webhooks Gorgias needs to send agent replies back, with no additional configuration required.