Customer Support Specialist

We’re expanding our customer team and we’re looking for a customer service specialist who can help our customers use and navigate our offering if core products.

You’ll be working with small and medium-sized (predominantly ecommerce) businesses helping them grow through using Privy’s conversion and email tools. We’re the #1 rated marketing integration in the Shopify App Store, so you’ll get to work with customers who love working with us.

Privy is growing fast so you’ll have the opportunity to have an outsized impact on a fast-moving start up. And when you’re part of our team, you’ll get to take advantage of benefits like:

  • Unlimited vacation policy with a two week minimum
  • Vacation reimbursement program ($1,000)
  • Fully covered healthcare
  • Weekly team lunches
  • Flexible work hours
  • Monthly team outings

You're a good fit for the role if you are:

  • Passionate about helping small and medium sized businesses succeed
  • Experienced in customer service (tech support experience a plus but not required)
  • Able to demonstrate a proven track record of excellent customer service
  • Comfortable using web technologies (Gmail, Google Chrome, Google Tag Manager, Google Analytics, Chrome developer console)
  • Able to take screenshots, annotate images and explain technical concepts and procedures to customers
  • Comfortable handling simultaneous customer chats
  • Self-directed and able to work independently and also be able to accept direction and feedback
  • Able to act as voice of the customer and assist the product team and identifying key areas of improvement
  • You have exceptional listening skills. You can understand, interpret, and anticipate customer issues


Your day-to-day will include:

  • Act as the go-to technical resource for people just starting with Privy's on-site display and email marketing products
  • Handle incoming customer chats and emails as well as processing any required support tickets
  • Escalating complicated issues to the product/engineering team as appropriate
  • Making suggestions to customers that help them achieve their goals and resolve current and potential issues

You will be a good culture fit if:

  • You’re a great problem-solver with good judgement; if something needs to be addressed or improved you take proactive steps to make it better
  • You’re curious and willing to try things that may be outside of your core expertise
  • You’re a helper; you like to work collaboratively and help others succeed
  • You’re a kind person who can draw on their empathy with customers and colleagues alike


Interested?

If this sounds like you, please send your resume along with a few sentences about why you’re interested in the role and our company to careers@privy.com.