Frequently Asked Questions

Looking for help? Contact support for help at support@privy.com or visit our Help Docs.

 

WHAT IS PRIVY?

Privy's free suite of email capture and conversion tools, including exit-intent driven website pop ups and banners, help you rapidly grow your email list and reduce abandonment from your website or online store. All without any coding or development skills needed.

DO YOU HAVE A FREE TRIAL?

We do not offer a free trial, however, you can sign up for our forever free account and get a taste for what Privy has to offer with unlimited signups and displays. Interested in our growth plan? Get a complete walk through from one of our conversion experts.

HOW MUCH DOES PRIVY COST?

Privy offers a free plan as well as monthly paid plans for more advanced functionality and email marketing. See all pricing details at privy.com/pricing.

HOW IS PRIVY BETTER THAN THE POP UP TOOL I GET FROM MY EMAIL SERVICE PROVIDER LIKE MAILCHIMP, KLAVIYO, OR CONSTANT CONTACT?

Many of our email service provider partners offer a basic pop up tool for capturing new email addresses. Privy goes beyond what those tools have to offer, including a wide variety of display types (including spin to win) and the ability to custom design your pop ups so that they align with your brand and website.

Privy also provides far more targeting options for your displays to create segmented messages and forms that convert specific segments of your audience like current page URL, initial URL, traffic type, number of visits, cart value, and more. Privy can also deliver coupon codes that sync with Shopify and BigCommerce stores and automatically add new contacts directly into lists within your email account.

WHY SHOULD I UPGRADE FROM THE FREE PLAN?

Upgrading to a premium plan allows you to create more targeted displays that appear based on visitors’ device type, current URL, referral source, language, and much more. In addition, our commerce and higher plans allow you to distribute unique coupon codes. Our growth plan gives you access to integrations for advanced email service providers and additional tracking.

WHO USES PRIVY?

Over 250,000 businesses like Hubble Contacts, The Ellen Store, Universal Music Group, Bombtech Golf, Dude Perfect, and Dormify use Privy's highly targeted pop ups, banners, bars, flyouts, and email automation to grow their email lists and increase their online sales.

HOW DO I CONTACT SUPPORT?

You can reach Privy’’s support team by email at support@privy.com or in chat when you are logged in or reading our help docs.

WHAT WEBSITE/ECOMMERCE PLATFORMS DOES PRIVY INTEGRATE WITH?

Privy integrates with Shopify, Shopify Plus, Magento2, BigCommerce, Wix, Volusion, Squarespace, Hubspot, WooCommerce, Weebly, ecwid, Joomla!, Zen Cart, 3DCart, Spacecraft, and Tumblr.

 

Display FAQs

HOW MANY DISPLAY CAMPAIGNS CAN I RUN AT A TIME?

No matter which plan you are on you can create and launch as many displays and landing pages as you want.

WHAT IS EXIT INTENT?

With exit intent, you can trigger a pop up or other display type to show when it appears a visitor is leaving your site based on their mouse movement towards the back button or tab closing button.

DOES EXIT INTENT WORK ON MOBILE?

Yes, but it works a little differently. Instead of tracking mouse movement, exit intent is triggered when a visitor intends to tap the back button or close a browser tab.

HOW MANY DISPLAY CAMPAIGNS SHOULD I RUN AT A TIME?

At a minimum, we recommend running a welcome pop up and exit pop up when you’re getting started. If you’re on one of our premium plans, we recommend starting with a cart saver and mobile-specific versions of your campaigns as well.

CAN I CREATE LANDING PAGES WITH PRIVY?

Yes, you can create as many simple, mobile friendly landing pages as you want with any Privy account to capture more leads.

DO YOU HAVE AN EMBEDDED FORM?

Yes, you can create simple embedded forms to place anywhere on your website in any Privy account.

ARE “SPIN TO WIN” CAMPAIGNS INCLUDED IN THE FREE PLAN?

Yes, you can use Spin to Win displays on any of our plans. These allow you to engage visitors with a display that gives them multiple chances to win a discount or other prize.

 

Email Marketing FAQs

WHY DON’T YOU HAVE DOZENS OF EMAIL TEMPLATES?

Our drag and drop email designer makes it possible to create almost any email within Privy. We’ve found that simpler designs generally perform better and have provided a starting point for you to work from. If you need help re-creating your email template in Privy, just let us know.

CAN I SEND EMAIL NEWSLETTERS WITH PRIVY?

Yes, you can send newsletters and announcements as well as automated emails like welcome series and coupon reminders with our Email Add-On.

HOW DO I CREATE CONTACT LISTS IN PRIVY?

Instead of creating static lists of your contacts like most email providers, Privy’s segments allow you to define the specific criteria of the people you want to send a one-time email to based on their actual sign up and shopping behavior.

WHAT IS AN AUTORESPONDER?

Autoresponders are automated emails that go out as soon as someone signs up for one of your campaigns. These generally include a welcome message with the discount code or a link to the piece of content that recipients were offered. Autoresponders are included in all of our pricing plans.

CAN I CREATE WELCOME SERIES WITH PRIVY?

Yes, you can send welcome series tied to each of your specific campaigns using our Email Add-On. In addition, you can send newsletters and announcements to your custom segments and send coupon reminder series to people who have signed up to receive a discount.

CAN I SEND FROM MY OWN EMAIL ADDRESS?

Yes, in fact we recommend it. You can create a custom sending domain by following a few simple steps. This helps improve deliverability and performance of your emails.

 

Email Integrations FAQs

WHAT PLAN DO I NEED TO BE ON TO SYNC MY EMAILS?

You can sync basic information for your new contacts to any standard email provider that Privy is integrated with on any plan. On our Commerce plan and higher, you can also sync additional information using advanced grouping properties.

CAN I KICK OFF WELCOME SERIES IN MY EMAIL SERVICE PROVIDER?

Every email provider is different, however, most allow you to kick off a welcome series of emails when someone is added to a list. In Privy, you can choose which list or lists in your ESP you want a new contact to be added to for each campaign in the automation tab.

WHICH EMAIL PROVIDERS CAN I SYNC MY EMAILS TO?

You can sync contacts to dozens of email providers including Mailchimp, Klaviyo, Constant Contact, Hubspot, Conversion, Omnisend, Aweber, Drip, Sendgrid, iContact, Emma, dotmailer, and more on any of our plans. On our Growth plan, you can use our custom integrations with Retention Science, Salesforce Marketing Cloud, Bronto, Maropost, and Fishbowl.

Looking for more help? Contact support for help at support@privy.com or visit our Help Docs.