Frequently Asked Questions

Looking for help? Contact support for help at support@privy.com or visit our Help Docs.

WHAT IS PRIVY?

Privy offers a suite of email capture and conversion tools, including exit-intent driven website pop ups and banners to help you rapidly grow your email list, reduce abandonment and drive sales from your website or online store. All without any coding or development skills needed.

In addition, Privy Email gives SMBs all of the basics they need to do effective email marketing for ecommerce such as newsletters, abandoned cart emails, and order follow up emails.

DO YOU HAVE A FREE TRIAL?

Starting on June 24, 2019, when you sign up for Privy you’ll get access to all of our Growth plan features with no traffic limitations for 15 days. That means you can install Privy, create and launch targeted on-site display campaigns with autoresponders, and capture as many emails as you want. After 15 days, businesses with over 5000 average monthly page views will need to move to a paid plan to continue using Privy. See more in our Pricing FAQ.

HOW MUCH DOES PRIVY COST?

Starting on June 24, 2019, Privy’s Growth plan for on-site displays and list growth includes a free tier for up sites with up to 5,000 monthly page views and paid tiers beginning at $20/month. See more in our Pricing FAQ.

Privy’s Email marketing product for email newsletters, abandoned cart emails, order follow up emails, and more starts at $10/month for up to 1000 contacts.  And $5/month for each additional 1000 mailable contacts.

WHO USES PRIVY?

Over 300,000 businesses like Hubble Contacts, The Ellen Store, Universal Music Group, Dude Perfect, and Dormify use Privy's highly targeted pop ups, banners, bars, flyouts, and email automation to grow their email lists, reduce abandonment, and increase their online sales.

HOW DO I CONTACT SUPPORT?

You can reach Privy’'s support team by email at support@privy.com or in chat when you are logged in or reading our help docs.

WHAT WEBSITE/ECOMMERCE PLATFORMS DOES PRIVY INTEGRATE WITH?

Privy integrates with Shopify, Shopify Plus, Magento2, BigCommerce, Wix, Volusion, Squarespace, Hubspot, WooCommerce, Weebly, Joomla!, Zen Cart, 3DCart, Spacecraft, and Tumblr.


Privy Growth Plan (On-Site Displays) FAQs

HOW MANY DISPLAY CAMPAIGNS CAN I RUN AT A TIME?

No matter which plan you are on you can create and launch as many displays and landing pages as you want.

WHAT IS EXIT INTENT?

With exit intent, you can trigger a pop up or other display type to show when it appears a visitor is leaving your site based on their mouse movement towards the back button or tab closing button.

DOES EXIT INTENT WORK ON MOBILE?

Yes, but it works a little differently. Instead of tracking mouse movement, exit intent is triggered when a visitor intends to tap the back button or close a browser tab.

HOW MANY DISPLAY CAMPAIGNS SHOULD I RUN AT A TIME?

At a minimum, we recommend running a welcome pop up and cart saver pop up as you get started.

CAN I CREATE LANDING PAGES WITH PRIVY?

Yes, you can create as many simple, mobile friendly landing pages as you want with any Privy account to capture more leads for your business.

DO YOU HAVE AN EMBEDDED FORM?

Yes, you can create simple embedded forms to place anywhere on your website in any Privy account.

ARE “SPIN TO WIN” CAMPAIGNS INCLUDED IN THE FREE PLAN?

Yes, you can use Spin to Win displays on any of our plans. These allow you to engage visitors with a display that gives them multiple chances to win a discount or other prize.

HOW IS PRIVY BETTER THAN THE POP UP TOOL I GET FROM MY EMAIL SERVICE PROVIDER?

Many of our email service provider partners offer a basic pop up tool for capturing new email addresses. Privy goes beyond what those tools have to offer, including a wide variety of display types (including spin to win) and the ability to custom design your pop ups so that they align with your brand and website.

Privy also provides far more targeting options for your displays to create segmented messages and forms that convert specific segments of your audience like current page URL, initial URL, traffic type, number of visits, cart value, and more. Privy can also deliver coupon codes that sync with Shopify and BigCommerce stores and automatically add new contacts directly into lists within your email account.


Email Marketing FAQs

CAN I SEND EMAIL NEWSLETTERS WITH PRIVY?

Yes, you can send newsletters and announcements as well as automated emails like welcome series and coupon reminders with our Email Add-On.

WHAT EMAIL AUTOMATIONS ARE BUILT IN?

With Privy's Automate plan you can send automated emails and series based on a number of triggers like a new sign up, a purchase being made, or a cart being abandoned.

WHY DON’T YOU HAVE DOZENS OF EMAIL TEMPLATES?

Our drag and drop email designer makes it possible to create almost any email within Privy. We’ve found that simpler designs generally perform better and have provided a starting point for you to work from. If you need help re-creating your email template in Privy, just let us know.

HOW DO I CREATE CONTACT LISTS IN PRIVY?

Instead of creating static lists of your contacts like most email providers, Privy’s segments allow you to define the specific criteria of the people you want to send a one-time email to based on their actual sign up and shopping behavior.

WHAT IS AN AUTORESPONDER?

Autoresponders are automated emails that go out as soon as someone signs up for one of your campaigns. These generally include a welcome message with the discount code or a link to the piece of content that recipients were offered. Autoresponders are included in all of our pricing plans.

CAN I CREATE WELCOME SERIES WITH PRIVY?

Yes, you can send welcome series tied to each of your specific campaigns using our Email Add-On. In addition, you can send newsletters and announcements to your custom segments and send coupon reminder series to people who have signed up to receive a discount.

CAN I SEND FROM MY OWN EMAIL ADDRESS?

Yes, in fact we recommend it. You can create a custom sending domain by following a few simple steps. This helps improve deliverability and performance of your emails.

Email Integrations FAQs

WHAT PLAN DO I NEED TO BE ON TO SYNC MY EMAILS?

You can sync basic information for your new contacts to any standard email provider that Privy is integrated with on any plan. On our paid plans you can also sync additional information using advanced grouping properties.

CAN I KICK OFF WELCOME SERIES IN MY EMAIL SERVICE PROVIDER?

Every email provider is different, however, most allow you to kick off a welcome series of emails when someone is added to a list. In Privy, you can choose which list or lists in your ESP you want a new contact to be added to for each campaign in the automation tab.

WHICH EMAIL PROVIDERS CAN I SYNC MY EMAILS TO?

You can sync contacts to dozens of email providers including Mailchimp, Klaviyo, Bronto, Retention Science, Constant Contact, Hubspot, Conversio, Omnisend, Aweber, Drip, Sendgrid, iContact, Emma, dotdigital, Emarsys, and more.

Looking for more help?

Contact support for help at support@privy.com or visit our Help Docs.